For freight brokerages, 5–50 people

Nobody should have to ask where the truck is.

Checkcall is an AI agent that owns shipment status from the moment a load is covered until the POD is in hand. It texts and calls drivers and dispatchers at the right moments, writes every answer into your system, and tells the shipper before they think to ask. Anything that isn't routine — a late truck, a breakdown, a driver gone quiet — goes straight to a person, with the full history attached. Nights and weekends included, because trucks don't keep office hours.

Talk to us See how it works

The check-call treadmill, precisely

Three to four touches per load per day — dialing, waiting, voicemail, then the write-up — and it still shows up on the P&L in the same four places.

Labor

Headcount on the lowest-judgment task in the building

An operations coordinator or an offshore track-and-trace VA, spending most of a workday doing nothing but asking where trucks are.

Coverage gaps

Freight moves at 2am and on Saturdays

Either you pay for after-hours coverage, put the owner's cell on the rate con, or the first news of a missed delivery is Monday's angry email.

Service failures

"Let me find out" loses the lane at the next bid

Shippers expect proactive visibility. Every reactive status email they have to send is a mark against renewal.

The visibility-app dead end

A platform only tracks what drivers keep enabled

Small carriers and owner-operators routinely refuse the app. The desk goes back to dialing, and the subscription keeps billing.

How it runs, end to end

Same sequence every time a load moves — appointment windows drive the timing, not a fixed clock.

Ingest

Picks the load up from the TMS by API, or from a forwarded rate confirmation or spreadsheet. Captures stops, appointments, and contacts.

Schedule

Builds the touch plan per load — pre-pickup, loaded confirmation, in-transit checks, delivery-day ETA, POD chase.

Reach out

Texts the driver first. No reply in the window escalates to an AI voice call, then the carrier dispatcher. Never invents an ETA — reports what it was told, timestamped.

Write back

Every response becomes a structured status event — source, channel, timestamp, verbatim answer — logged append-only.

Update the shipper

A proactive status note in your voice, before they ask. The goal: they should almost never send a "where is my load" email again.

Detect & escalate

Deterministic rules, not model judgment — no contact, a missed window, a problem word — page a named human with full context. It keeps logging; the human decides.

Report

A 7am owner digest — what's moving, what's late, every open exception and its age. A weekly view every Friday.

What it deliberately won't do

This boundary is what makes it safe to run unattended, and easy to trust on day one. When information is missing, it says so and escalates — it never fills the gap itself.

Negotiate rates
Make dispatch decisions
Book loads
Promise a shipper anything beyond reported fact
Handle payments
Invent an ETA it wasn't given

Not another tracking app

The owner has usually already tried one of these. Here's the actual difference.

vs. tracking platforms

Works over the phone drivers already answer

No app to install, no location permission to keep enabled — the channel with 100% carrier adoption.

vs. offshore VAs

Doesn't sleep, quit, or need managing

Covers nights and weekends without a second hire, and never needs onboarding twice.

vs. enterprise AI vendors

Sized and installed for a 15-person desk

No seat minimums, no sales-led onboarding — the segment enterprise vendors don't return calls for.

Bring your next brokerage lane. We'll bring the desk that never sleeps.

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